Customer Support - 33k - Belfast

Job Description

VANRATH are delighted to be partnering with a major organisation with the Recruitment of a Senior Customer Service Rep to join their dynamic and growing team to join their Belfast Office.

This is initially a 3 month contract with potential to extend - please be aware before applying.

Hours - Mon- Fri - 09:00 - 17:00

Salary - £33,024

Responsibilities:

  • Proactively deal with customer contact from Co‐Ownership Housing customers, applicants and potential customers over the telephone (outbound and inbound), via digital channels and face to face;
  • Provide accurate and consistent information and advice to customers;
  • Use IT systems to full potential to manage queries, provide information and access appropriate systems;
  • Ensure customers have all of the relevant information and fully understand any action to be taken on their behalf;
  • Participate in Co‐Ownership customer events as required;
  • Ensure that all actions required to support customers are completed within agreed timeframes;
  • Proactively identify opportunities to improve customer service and bring these forward;
  • Deal with any customer concerns at first point of contact and ensure first time resolution where possible;
  • Maintain customer confidentiality at all times and ensure that customers are properly identified and verified;

Essential Criteria:

  • Educated to A‐Level standard or higher (or equivalent)
  • GCSE (or equivalent) Math and English (at grades A‐ C). In lieu of qualifications, Co‐ Ownership will seek a minimum of 4 years' experience.
  • Experience (With Qualification)
  • A minimum of 2 years' experience of working in a customer centric environment, delivering customer service excellence, to include phone contact, face‐to‐face contact, through digital channels and offering single point of contact resolution. (Without qualification)
  • A minimum of 4 years' experience of working in a customer centric environment, delivering customer service excellence, to include phone contact, face‐to‐face contact, through digital channels and offering single point of contact resolution. Additionally:
  • Previous experience of complaints handling.

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact on 02890330250 or Phil.doherty@vanrath.com in the strictest confidence

Established in 2000, VANRATH has cemented its position as a premier market leader in Northern Ireland, setting the standard among recruitment agencies in Belfast. This achievement can be attributed to our steadfast commitment to confidentiality, professionalism, and the wealth of knowledge held by our Senior Consultants. VANRATH takes pride in its track record of skilfully connecting the best local talent with leading local businesses.

VANRATH recruits across a diverse range of sectors including:

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We understand that embarking on a career change, whether it's full-time or part-time, is a significant step. Our unwavering support extends through every phase of the recruitment process, from the initial discussion of your goals and aspirations to the assurance of a secure position.

Our consultants are sector-specific, renowned for their in-depth knowledge and hands-on experience within their respective fields. In short, they are the best in the business! We continuously monitor industry trends and developments to ensure we provide top-quality advice and support to our clients and candidates