Customer Success Admin

Job Description

A well-established organisation based in Magherafelt is seeking a Customer Success Administrator to join their team on a fixed-term basis. This is an excellent opportunity for someone with strong administrative and communication skills to support the delivery of a high-quality service in a fast-paced office environment.

This role will be key to managing and coordinating maintenance-related customer interactions and ensuring efficient workflow within the team.

Location: Magherafelt (Office-Based)
Contract: 12-Month Fixed Term (Maternity Cover)
Working Hours: Monday - Friday, Full-Time

Key Responsibilities

  • Serve as the initial point of contact for incoming customer queries

  • Log and assign repair requests to the relevant internal teams or contractors

  • Track ongoing work orders and ensure all records are kept up to date

  • Provide administrative support to ensure the team meets KPIs and service standards

  • Escalate unresolved issues appropriately to ensure timely resolutions

  • Liaise with colleagues and stakeholders to ensure consistent service delivery

Candidate Profile

Essential Criteria:

  • Proven experience in a busy administrative or customer service role

  • Proficient in Microsoft Office with strong data entry accuracy

  • Strong interpersonal and organisational skills

  • GCSE Maths and English (Grade C or equivalent)

Desirable Criteria:

  • Prior experience in social housing, maintenance, or a similar sector

What You'll Gain

  • Opportunity to work with a respected organisation supporting a vital contract

  • Exposure to a dynamic, customer-focused working environment

  • Competitive hourly rate (details available on enquiry)

For further information or to apply, please contact Jack Groves.