Customer Service Administrator

Job Description

  • Magherafelt (Office-based)
  • Monday - Friday
  • Long Term Contract - 12 Month


The Opportunity

A leading organisation based in Magherafelt is seeking a Customer Success Administrator to join their team on a 12-month maternity cover basis. This role is ideal for someone who thrives in a fast-paced office environment and enjoys providing exceptional customer service.
Working closely with supervisors, contractors, and internal departments, the successful candidate will help coordinate response maintenance repair requests while ensuring high standards of communication and service delivery are maintained.


Key Responsibilities

  • Serve as the first point of contact for all customer queries
  • Manage repair requests, triaging and directing them to relevant departments or contractors
  • Monitor and update job progress, ensuring timely completion and data accuracy
  • Maintain records and support the wider team in meeting KPIs and service standards
  • Escalate issues where appropriate to ensure a smooth customer experience
  • Collaborate with internal teams and stakeholders to support ongoing service delivery


Candidate Criteria

- Previous experience in a busy office environment
- Strong customer service background
- Confident using Microsoft Office and capable of accurate data input
- GCSE Maths and English (Grade C or above or equivalent)

Desirable:

  • Previous experience in the social housing or maintenance sector

What's in it for you?

  • Join a well-regarded team supporting an essential public contract
  • Gain valuable experience within a dynamic administrative setting
  • Competitive hourly rate (to be discussed)


For further information or to apply, please contact Jack Groves.

Established in 2000, VANRATH has become a market leader in Northern Ireland. This success is a direct result of our dedication to confidentiality, professionalism and the wealth of knowledge held by our Senior Consultants. VANRATH has a demonstrable track record in pairing the best local talent with leading local businesses.

VANRATH recruits across a diverse range of sectors including:

  • Accountancy & Finance

  • Built Environment

  • Engineering & Manufacturing

  • HR

  • Information Technology

  • Public Sector

  • Sales and Marketing

  • Supply Chain and Procurement

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We recognise that making a career change can be a huge step. We will support you through every step of the recruitment process, from an initial discussion of your goals and aspirations, to the security of your new position.

Our consultants are sector specific and have an in-depth knowledge of, and experience in, their respective fields. Put simply, they are the best in the business! We continually monitor trends and developments within the market to ensure we provide the very highest quality advice and
support to our clients and candidates.