IT Support Engineer (Ballymena)

Job Description

Our client, a long-standing leader in precision manufacturing, is searching for an IT Support Engineer to keep their technology running at peak performance. This position offers a blend of hands-on technical troubleshooting and involvement in continuous improvement projects, ensuring both production systems and office networks operate without interruption.

This is an excellent opportunity for someone who thrives in a fast-paced, high-uptime environment and enjoys working with both industrial technology and corporate IT infrastructure.



Key Responsibilities

On the Production Floor

  • Provide rapid support for terminals, barcode scanners, label printers, and other production-line IT equipment.

  • Ensure robust connectivity and reliable performance for critical shop-floor systems.

  • Assist with the rollout of automation projects, embedding IT requirements into new processes and equipment.

  • Collaborate with engineering teams to integrate IT solutions into manufacturing systems.

Across the Office Environment

  • Install, configure, and maintain PCs, laptops, phones, and other user devices.

  • Administer accounts, access permissions, and hardware assets to support onboarding and offboarding.

  • Troubleshoot day-to-day IT issues on Microsoft 365, Active Directory, and ERP platforms.

  • Drive awareness of cybersecurity best practices, helping to safeguard systems and data.

Wider IT Support & Development

  • Act as the go-to person for IT queries, resolving problems efficiently and documenting fixes.

  • Keep technical documentation, system inventories, and procedural guides up to date.

  • Support infrastructure upgrades, new system deployments, and continuous improvement initiatives.

  • Contribute to maintaining a secure, reliable IT environment aligned to business operations.



What We're Looking For

  • A degree in IT or related subject with 2+ years' experience OR 5+ years in a technical support role.

  • Strong knowledge of Windows environments, Active Directory, and user administration.

  • Practical experience with IT hardware (desktops, laptops, printers, scanners, networking equipment).

  • Exposure to ERP systems (e.g. Microsoft Dynamics 365 Business Central or similar).

  • Understanding of cybersecurity principles and software licensing.

  • Previous experience supporting manufacturing or production environments is highly desirable.



The Ideal Candidate Will:

  • Be proactive, resourceful, and solutions-focused.

  • Possess strong troubleshooting and problem-solving skills.

  • Communicate clearly with both technical teams and non-technical users.

  • Manage multiple tasks simultaneously without losing attention to detail.

  • Enjoy working collaboratively in a team, while confidently taking ownership of their work.