IT Support Advisors

Summary

• Job Reference: VR110825
• Job Title: IT Support Advisors
• Salary: 27.5k - 32.5k pa
• Location: Belfast, City Centre
• Contract: Temporary, full-time, 1 month

Overview

A private sector MSP is looking for some IT Support Advisors to join their 24/7 helpdesk to help with a project for 1 month. Ideal if you're an IT professional between jobs or have a delayed start date. This is a large multi-national and your day-to-day would involve IT, network and systems support via inbound calls (helpdesk), emails, ticket systems etc.

You'll be taking calls from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or raising a ticket and escalating to the appropriate queue.

This is a large organisation with senior infrastructure positions, so there could be the possibility of extension or promotion down the line.

Requirements

• Strong technical help desk experience, with good customer service
• Strong general IT support knowledge - Windows, SharePoint, Teams, Emails, Networks etc
• MSP experience would be great to have
• Experience raising and resolving tickets
• Experience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc

What you'll do as IT Support Advisors

• Provide technical support via inbound calls to end users including product users/business representatives
• Work at a fast pace to ensure issues resolved efficiently and effectively
• Collaborate with the wider team to ensure an excellent IT Support service
• Be proactive in learning and developing new technologies
• Adhere to company policies and procedures with particular attention to Cyber Security.
• Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc

For further information on this IT Support Advisors role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.