IT Service Desk Agent - Weekends

Summary

• Job Reference: VR150925
• Job Title: IT Service Desk Agent
• Salary: circa 30k - 35k pa
• Location: Belfast, City Centre
• Contract: Temporary, full-time, 8+ weeks (possibility for ongoing extensions) - to start ASAP

*Start ASAP.

Overview

We are recruiting an IT Service Desk Agent for a 24/7 helpdesk on a Thurs-Mon 1pm to 10pm shift, WFH Sat/Sun and later half of shift on Thurs/Fri/Mon.

You'll be resolving tickets from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or working through a ticket queue.

This is a large organisation with plans to expand, so there could be the possibility of extension or promotion down the line.

Requirements

• Strong technical help desk experience, with good customer service
• Essential - Strong IT support knowledge - Windows, SharePoint, Teams, Emails, Exhange, User access etc
• MSP experience would be great to have
• Experience raising and resolving tickets
• Experience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc

What you'll do as an IT Service Desk Agent

• Pick up and resolve tickets - providing technical support to end users including product users/business representatives - all issues fairly complex across Windows/SharePoint/Emails/Exchange etc
• Work at a fast pace to ensure issues resolved efficiently and effectively
• Collaborate with the wider team to ensure an excellent IT Support service
• Be proactive in learning and developing new technologies
• Adhere to company policies and procedures with particular attention to Cyber Security.
• Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc

For further information on this IT Service Desk Agent role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.