IT Service Desk Agent

Job Description

Summary

  • Job Reference: VR020925
  • Job Title: IT Service Desk Agent
  • Salary: 30k - 35k pa (depending on shift pattern)
  • Location: Belfast, City Centre
  • Contract: Temporary, full-time, 8+ weeks - to start ASAP

SHIFTS: Thurs/Fri/Sat/Sun/Mon, 5am to 2pm.

Overview

We are recruiting an IT Service Desk Agent for a short term project on a range of shifts below to support a 24/7 IT Helpdesk for a global MSP (to start ASAP).

You'll be resolving tickets from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or working through a ticket queue.

This is a large organisation with senior infrastructure positions, so there could be the possibility of extension or promotion down the line.

Requirements

  • Strong technical help desk experience, with good customer service
  • Strong general IT support knowledge - Windows, SharePoint, Teams, Emails, Networks etc
  • MSP experience would be great to have
  • Experience raising and resolving tickets
  • Experience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc

What you'll do as an IT Service Desk Agent

  • Provide technical support to end users including product users/business representatives
  • Pick up and resolve tickets
  • Work at a fast pace to ensure issues resolved efficiently and effectively
  • Collaborate with the wider team to ensure an excellent IT Support service
  • Be proactive in learning and developing new technologies
  • Adhere to company policies and procedures with particular attention to Cyber Security.
  • Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc

For further information on this IT Service Desk Agent role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.