Customer Support Officer (Magherafelt)

Job Description

Maintenance Support Coordinator

  • Antrim - Office Based
  • Monday to Friday, 9am - 5pm
  • Hourly Rate - Competitive / TBC

About the Role

An established organisation in Antrim is seeking a Maintenance Support Coordinator to cover a long term contract. This role is perfect for someone who thrives in a busy, service-led environment and is confident coordinating reactive maintenance workstreams.

Working within a dedicated team, the successful candidate will help oversee the smooth handling of property repair requests - from logging and scheduling through to resolution - ensuring service levels are met and communication remains clear across all stakeholders.

Key Responsibilities

  • Log and triage new maintenance and repair requests

  • Allocate work to the appropriate team, supervisor, or subcontractor

  • Act as a point of contact for tenant and contractor queries, ensuring timely updates and resolution

  • Track job progress using internal systems, ensuring all data is kept up to date

  • Highlight any delays or issues to management in a timely fashion

  • Work closely with internal departments to ensure efficient workflow and target delivery

  • Ensure customer communication is proactive and professional throughout

What You'll Need

- Proven experience in a fast-paced office or coordination role

- Excellent organisational and communication skills

- Strong IT skills with the ability to update systems and input data accurately

- Minimum of GCSE English and Maths (Grade C or equivalent)

Desirable:

  • Experience working within property, repairs, or housing maintenance environments

What's on Offer?

  • A varied and rewarding coordination role supporting essential housing maintenance

  • Welcoming team environment

  • Office-based working hours with a competitive hourly rate

To apply or for more information, contact VANRATH in confidence.

Some positive candidate feedback we've received-

''5*'s for Vanrath. They found me a suitable agency post right away, it was a great fit, now I have got the job permanently! Very personable and knowledgeable to deal with and always took the time to understand and help out. Extremely professional service all round.''

''I contacted Vanrath after being laid off by my previous employer. They were fantastic to deal with and found me the perfect role that matched my skill set and experience and within a day or two had an interview lined up. Within the same week I was made a job offer which I happily accepted. So thankful that I contacted Vanrath. Couldn't have asked for a quicker and more professional service.''

''My experience with Vanrath has been so positive. They were very professional but friendly at the same time. The whole process has been excellent and I've secured a job that I really wanted. I wouldn't hesitate to go through Vanrath again in future as there was no waiting about and they continually kept me updated throughout. Thanks so much again.''