Back to Job Search

Customer Support (Engineering / MRP) (30k - Coalisland)

Job Description

VANRATH are delighted to be assisting a Leading Engineering and Logistics company with the recruitment of a Customer Service Co-ordinator. A fantastic company to work within, with many opportunities for progression within a growing company in a thriving industry

Permanent position - role is based in Coalisland office

Shifts are Monday - Thursday (8..00AM - 5.00PM) Friday (8.00AM - 2.00PM).

Experience with Engineering or MRP or Logistics is an essential criteria for this role.

Salary

£27,000 - £30,000 + Fantastic Benefits package, and development opportunities

Responsibilities:

  • Building and maintaining excellent customer relations, promptly responding to customers by phone and email.
  • Enter incoming sales orders into the companies MRP system ensuring accuracy of all information is maintained.
  • Liaise between internal manufacturing planning team and customer to agree delivery date and confirm order acknowledgement.
  • Provide customers with regular updates on order status.
  • Liaise with dispatch & warehouse team to sequence dispatch of finished goods ensuring on time in full delivery to all customers.
  • Arrange courier collections of finished goods.
  • Maintain an organised, accessible filing system.

The Ideal Candidate:

  • Experience with Engineering or MRP or Logistics is an essential criteria for this role.
  • Customer Service or facing experience is essential
  • Great communication skills
  • Customer Focused
  • High attention levels to detail

For further information on this vacancy, or any other job in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence via the link on this page.

Using a recruitment agency could be key to helping you land your dream job. A good recruitment agency will work to your best interests. The initial phone call will consist of an exchange of information. The recruiter will want to learn more about you as a candidate; your salary expectations, career aspirations, your personal circumstances, the commute to work, and whether you would be ok to relocate. Once they think they understand you as a candidate they will tell you about the role on offer.

When you are contacted by a recruiter, you will be asked numerous questions. However, these questions shouldn't all be one way. As a candidate, you need to be asking the recruiter questions as well.

Asking questions to a recruiter also allows you to take control. The recruiter may think you are the perfect fit for the job but only YOU know if this is the case. The choice is down to you at the end of the day. If you ask the right questions, you'll learn valuable information about the company and employer. All of this can help you decide if the role is right for you or not. It also helps to improve your Candidate Experience.

The answer to this question could reveal potential issues with the company or position. You should also consider if the role has been open for a while that you may be waiting a long time to hear back from the recruiter. There could be a few reasons why the role has been advertised for a long period of time. For example:

  • The hiring manager could be very particular about the person they employ
  • They could be recruiting for a number of candidates
  • They could keep changing the requirements for the role
  • There could be a lack of qualified candidates interested
  • If the role has been open longer than a year this could be a big red flag!