Customer Support Administrator / 28k

VANRATH are delighted to be assisting a leading Digital Print organisation with the recruitment of a Customer Service Admin. This is an award winning employer with a fantastic reputation and focuses and staff progression.

Location: Dargan Crescent

Salary - £28,000 + Benefits

Hours - Mon-Fri- 09:00-17:00

Responsibilities:

• Using our bespoke IT systems and product knowledge to help with customer requests in a friendly, professional and empathetic manner, via web chat, email and phone.
• Gain extensive knowledge of our products and services that we offer.
• Be able to quickly resolve any queries or complaints including arranging reprints and being able to give clear solutions to customers issues.
• Ensure that all customer enquiries and complaints are followed up and dealt with promptly and using emotional intelligence.
• Work with our different departments to get solutions to customer issues or where you see possible improvements.
• Work with couriers to deal with delivery issues.
• Be driven to always achieve and maintain top quality customer service levels.
• Any other reasonable duties as required, or at the request of management.

Essential Criteria:

• Drivers License due to the location of the role (Dargan Cresent)
• GCSE Maths and English at Grade C or above or equivalent.
• Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
• Must have a high level of accuracy, to be able to effectively multitask and manage your own workload.
• The ability to learn new systems and processes quickly.

Desirable Criteria

• 1+ years' experience of working in a sales or customer service environment including resolution of complaints.
• Previous experience in the print industry.

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact PhilDoherty or 02890 330 250 in the strictest confidence.

''Vanrath have been an absolute pleasure to work with from initial job discussions to job offer and I would recommend them as the first point of call for anyone looking for exciting new opportunities.''

''I had a great experience with Vanrath, who got me through the door to my current workplace, and have been supportive through and through. I was invited for a face-to-face meet up before securing my place at work for a get to know, and it has been an absolute pleasure.''

''Vanrath have been fantastic in helping me gain employment in my chosen field. They have been extremely helpful throughout, easy to talk to, and regularly went above and beyond to ensure I was happy at my current place of employment. I hope to continue to work with them in future.''