Customer Support / Order Processor

Job Description

VANRATH are delighted to be assisting a leading Digital Print organisation with the recruitment of a Customer Service Advisor. This is an award winning employer with a fantastic reputation and focuses and staff progression.

Location: Dargan Crescent

Salary - £28,000 + Benefits

Hours - Mon-Fri- 09:00-17:00

Responsibilities:

  • Using our bespoke IT systems and product knowledge to help with customer requests in a friendly, professional and empathetic manner, via web chat, email and phone.
  • Gain extensive knowledge of our products and services that we offer.
  • Be able to quickly resolve any queries or complaints including arranging reprints and being able to give clear solutions to customers issues.
  • Ensure that all customer enquiries and complaints are followed up and dealt with promptly and using emotional intelligence.
  • Work with our different departments to get solutions to customer issues or where you see possible improvements.
  • Work with couriers to deal with delivery issues.
  • Be driven to always achieve and maintain top quality customer service levels.
  • Any other reasonable duties as required, or at the request of management.

Essential Criteria:

  • Drivers License due to the location of the role (Dargan Cresent)
  • GCSE Maths and English at Grade C or above or equivalent.
  • Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
  • Must have a high level of accuracy, to be able to effectively multitask and manage your own workload.
  • The ability to learn new systems and processes quickly.

Desirable Criteria

  • 1+ years' experience of working in a sales or customer service environment including resolution of complaints.
  • Previous experience in the print industry.

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact PhilDoherty or 02890 330 250 in the strictest confidence.

''I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn't recommend enough.''

''VANRATH were extremely supportive throughout the recruitment process and answered any queries I had, whilst keeping me informed of progress the entire time. This provided me with more confidence going into the interviews and helped me to secure my new role. Highly recommend!''

''I would highly recommend VANRATH who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role''