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Customer Success Executive
Job Description
Customer Success Executive (Sustainability)
- Job Title: Customer Success Executive
- Salary: £25,000 - £30,000
- Based: Remote - NI
Job description
Do you want to advance your career in Customer Success? Do you have a passion for sustainability? This might be a good option.
What's in it for you?
- Salary band £25,000 - £30,000
- 25 days paid holiday plus 8 statutory days (33 days total)
- Health & wellbeing package
- Pension package
- Significant opportunities for development and growth within the company
- Regular staff away-days and outings
- Remote working policy
- Flexible culture that ensures your work-life balance
- Optional office location - dress for your day
About your next employer
VANRATH are partnering with a sustainability firm which is helping businesses measure, monitor and report on their social, environmental performance. As the demand for sustainability & ESG reporting grows worldwide, the time to join this company is better than ever!
About you
The successful candidate should have:
- Great communication skills
- Motivation to learn and progress within the company
- Interest in Sustainability
- Bachelor' Degree (or equivalent work experience); preferably in Business or Technology or Sustainability.
- Demonstrated ability to engage and communicate at an executive level as a trusted advisor in the markets where our customers operate.
- Advanced knowledge of methodologies across core services business (implementation and optimization)
- Project management skills and ability to showcase experience in this area
- Should have an interest in ESG and Sustainability
- Strong communication skills
- Experience working with Jura is a bonus
What you'll do
Day-to-day your responsibilities will look like:
- Act as a Customer Success Executive for key customers, including partnering with Sales on account strategy and overall customer health.
- Manage the governance process for strategic customers, including establishing consistent presentation content, success criteria, and shared issue tracking.
- Work with cross-functional teams focused on resolving escalated customer issues
- Collaborate closely with Support, Sales, Product Management, and Development, particularly in ensuring overall alignment with customer expectations on strategic, large-scale directed development engagements.
- On board new customers
For further information on this vacancy, or any other Customer Success jobs in Belfast or Northern Ireland, apply via the link below or contact Alannah Conlon for a confidential chat today.
