Customer Service Rep (23k - Hybrid / Dunmurry) (Global Company)

Job Description

VANRATH are delighted to be assisting a global leader in survival and safety solutions with the recruitment of a Customer Service Representative to join the sales support team. A fantastic company to work within, with many opportunities for progression within a growing company in a thriving industry

This is a Hybrid working position with 2 days at home, and 3 days in office (Pick and choose which day you want to work at home). Permanent position.

Shifts are Monday - Thursday (8.30am - 5.00pm) Friday (8.30am - 2.00pm). The office is based in Dunmurry, in office.


£23,000 + Fantastic Benefits package, and development opportunities


  • Receive and process customer quotes, orders, inquiries and complaints
  • Maintain an ongoing relationship with allocated customers and sales colleagues
  • Using knowledge of products and services, availability, sales territories and individual customers to provide a key communications link for the customer
  • Records and processes quotes and orders
  • Makes calls (by telephone or other channel) to allocated customers
  • Responds to and resolves complex or advanced issue escalations promptly and appropriately
  • Other duties assigned by your manager from time to time

The Ideal Candidate:

  • Sales Support or Customer Support Admin experience is essential
  • Great communication skills
  • Customer Focused
  • High attention levels to detail

For further information on this vacancy, or any other job in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence on 02890 330250 or or apply via the link on this page.

Using a recruitment agency could be key to helping you land your dream job. A good recruitment agency will work to your best interests. The initial phone call will consist of an exchange of information. The recruiter will want to learn more about you as a candidate; your salary expectations, career aspirations, your personal circumstances, the commute to work, and whether you would be ok to relocate. Once they think they understand you as a candidate they will tell you about the role on offer.

When you are contacted by a recruiter, you will be asked numerous questions. However, these questions shouldn't all be one way. As a candidate, you need to be asking the recruiter questions as well.

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