Client Support Supervisor (Global Company)

VANRATH are assisting with the recruitment of a Document Checking Team Lead for a leading global law firm operating in over thirty countries.

This proves to be a fantastic opportunity for someone who wants to progress their career and widen their knowledge in a Global organisation that places immense value on their staff.

This role will be Hybrid working - 3 days in State of the Art Belfast City Centre offices, 2 days at Home. This is a Monday - Friday - 9.00am - 5.30pm (with 1 hour lunch) -Permanent role.

Salary

Fully Negotiable + Progression Opportunities & Leading Benefits from a Global firm.

Key Tasks:

The role of the Team Lead is to oversee the day-today operation and people management of the Document Checking department, ensuring a high level of service delivery.

• Manage the team effectively by conducting individual feedback sessions, one-on-one meetings, regular team meetings, ensuring that all staff members are informed of the points discussed and any necessary actions arising from these meetings
• Manage and review staff training and development including training plans, regularly reviewing objectives together
• Monitor and ensure the high performance of team members conducting regular check-ins, with responsibility for implementing formal management procedures where necessary
• Engage in conversations about process improvements and more efficient work methods
• Maintain a high level of service which exceeds client expectations through coordination with colleagues, clients, and third-party suppliers to facilitate the efficient and timely delivery of work in the department
• Address service failures, recommend solutions, and escalate issues as required
• Ensure continuity of service by providing cover for other roles on an ad hoc basis e.g. workflow management
• Consult with Document Expert to provide feedback and guidance to the team on technical points
• Work closely with colleagues to ensure smooth handover at start and end of shift
• Oversee larger projects within Document Services, particularly for projects which pass between departments
• Develop technical knowledge through training and work-shadowing as appropriate

The Ideal Person:

• Thorough understanding of what exceptional client service looks like
• Successful record in people management in a professional services setting
• Ability to build strong relationships and communicate with a range of stakeholders at all levels
• Experience of working in a busy deadline-driven environment, preferably 24/7
• Strong planning and organisational skills, with demonstrated ability to multitask, work effectively and manage personal deadlines * Commitment to continuous service improvement and innovation

For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

'Time to Care' is a unique partnership opportunity for up to 30 businesses in Northern Ireland, to part fund the annual salary of a qualified children's nurse at the Children's Hospice. We have since worked closely to support the hospice through many fundraising campaigns over the years, raising significant funding for their vital work.

Later in the year, we secured a significant stake-holder investment from prominent Mercedes business owner and property investor Neil McKibbin FCA. With this investment came the purchase of Victoria House in Belfast City Centre by Wayne and Neil, in a £12.5 million deal, allowing the company to move into brand new state of the art offices and continue their ambitious growth plans.

We have transitioned from a team of 3 accountancy focused consultants to a team of 40 sector-specific consultants covering a diverse range of sectors. Building successful careers and supporting our clients with the best talent in the market is at the heart of everything we do. We are driven by a passion to help people build careers that meet their goals, and help businesses achieve success through great and strategic talent.