Back to Job Search

Customer Service Rep (23k - Hybrid / Dunmurry - Global Company)

Job Description

VANRATH are delighted to be assisting a global leader in survival and safety solutions with the recruitment of a Customer Service Representative to join the sales support team. A fantastic company to work within, with many opportunities for progression within a growing company in a thriving industry

This is a Hybrid working position with 2 days at home, and 3 days in office (Pick and choose which day you want to work at home). Permanent position.

Shifts are Monday - Thursday (8.30am - 5.00pm) Friday (8.30am - 2.00pm). The office is based in Dunmurry, in office.

Salary

£23,000 + Fantastic Benefits package, and development opportunities

Responsibilities:

  • Receive and process customer quotes, orders, inquiries and complaints
  • Maintain an ongoing relationship with allocated customers and sales colleagues
  • Using knowledge of products and services, availability, sales territories and individual customers to provide a key communications link for the customer
  • Records and processes quotes and orders
  • Makes calls (by telephone or other channel) to allocated customers
  • Responds to and resolves complex or advanced issue escalations promptly and appropriately
  • Other duties assigned by your manager from time to time

The Ideal Candidate:

  • Sales Support or Customer Support Admin experience is essential
  • Great communication skills
  • Customer Focused
  • High attention levels to detail

For further information on this vacancy, or any other job in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence on 02890 330250 or jack.groves@vanrath.com or apply via the link on this page.

Our team of expert recruitment consultants are here to help you find the perfect role, not to take a cut of your salary to form their commission. Using a recruitment agency is a complimentary service for candidates looking to build on their career, there's no hidden costs, we can assure you of that!

We work on behalf of a number of clients who utilise our service and expertise to put forward the very best candidates for a number of skilled roles, which they pay us to do.

Whether you're on the lookout for a temporary or permanent role, our clients often give us the heads up before posting external job adverts (and some won't look direct at all!).

When we register our candidates' CV's, our team of dedicated recruitment consultants will proactively contact you if the right role comes up, regardless of whether we've spoken to you recently or not. We recommend you're open and honest with us about what you're looking for from your next roles as it'll enable our team to place you with the right client, at exactly the right time in your career.

If we haven't got the perfect role for you currently, we always recommend keeping in regular contact with us, updating your availability status and building a good relationship with one of our consultants, so that we can pitch your cracking personality and skillset to the recruiter as soon as a potential role becomes available.

A recruitment agency relies heavily on its candidates and job seekers as without you, we won't have any clients! Our team will always bend over backwards to try and get our desired candidates to succeed.

Your personality can often promote you better than your CV can, which is why we encourage strong, reliable and trustworthy relationships with our team of consultants so that we can get to know you and shout from the rooftops how fantastic you are.