New

Customer Service Manager / 30k

Job Description

VANRATH are delighted to be assisting a Major Digital Print Company with the Recruitment of Customer Success Manager to join their growing and dynamic team based in Belfast.

Focused on empathy, customer experience, and communication style

Job Title: Customer Experience Champion
Location: Dargan Crescent
Job Type: Full-Time

Role Overview

We're looking for a proactive and customer-focused Customer Experience Champion to join our growing team. In this key role, you'll be the go-to support for our corporate and business clients-delivering an exceptional experience from onboarding through to long-term relationship management.

You'll help new customers get off to a great start, support existing clients with ongoing needs, and reconnect with past customers to rebuild strong, lasting partnerships. Your ability to listen, communicate, and problem-solve will directly impact client satisfaction and retention.

Key Responsibilities

  • Provide exceptional support via phone, email, and live chat

  • Guide new clients through a smooth, friendly onboarding process

  • Build and maintain strong relationships with business clients

  • Re-engage lapsed clients through thoughtful, personalised outreach

  • Represent the voice of the customer to internal teams

  • Keep CRM and client records accurate and up to date

  • Collaborate with colleagues to continuously improve service delivery

What You'll Bring

  • 2+ years in a customer success, support, or client-facing role

  • Strong communication skills - empathetic, clear, and confident

  • Experience supporting business or B2B clients

  • Ability to manage multiple tasks and conversations simultaneously

  • Team-oriented mindset with a proactive, problem-solving approach

  • Knowledge of the print industry is a bonus, but not essential

Why You'll Love Working Here

  • Competitive salary plus performance bonuses

  • Flexible working hours

  • Supportive, collaborative team culture

  • Real ownership of client relationships and impact

  • Opportunities to grow within a fast-paced, customer-driven environment

For more information on this role please reach out to Phil Doherty @ VANRATH for a confidential chat.