Customer Success / 30k / Dargan Crescent

VANRATH are delighted to be assisting a Major Digital Print Company with the Recruitment of Customer Success Manager to join their growing and dynamic team based in Belfast.

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Focused on empathy, customer experience, and communication style

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Job Title: Customer Experience Champion
Location: Dargan Crescent
Job Type: Full-time

About the Role:

We're on the lookout for a customer-first, relationship-driven Online Customer Success Manager to become a vital part of our growing Customer Service team. Your mission will be to build trust and deliver tailored support to our corporate and business clients - ensuring they feel heard, supported, and valued at every stage of their journey.

You'll play a central role in onboarding new clients, supporting existing ones, and rekindling relationships with past customers. Your empathetic, proactive approach will drive long-term success and satisfaction.

What You'll Do:

• Deliver world-class service across phone, email, and live chat

• Proactively build and nurture strong client relationships

• Support new customers through a friendly and effective onboarding process

• Act as the voice of the customer internally, driving product and service improvements

• Identify opportunities to re-engage or retain clients through personalized outreach

• Keep systems and CRM records accurate and up to date

What You'll Bring:

• 2+ years in a customer-facing or customer success role

• A strong, empathetic communicator - both written and verbal

• Proven experience working with business or B2B clients

• Comfortable juggling multiple conversations and priorities

• Naturally collaborative, team-oriented attitude

• Print industry knowledge is a bonus, not a must

Why Join Us?

• Competitive salary + bonuses

• Flexible working hours and supportive team culture

• Real ownership of client relationships

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For more information on this role please reach out to Phil Doherty @ VANRATH for a confidential chat.