VANRATH are delighted to be assisting a leading Tech focused - Fantastic Company - with a Collections Coordinator individual to work within the Collections team in the company.

The successful candidate will come from a background where they will have

Life experience to understand the financial challenges customers go through / meeting of minds/ empathy
Beneficial if you have run a household i.e. understand budgeting/debt struggles

The role is based in Belfast City Centre - Monday - Friday (Permanent role) - After probation period of 3 months is passed then Hybrid working is offered.

Salary

£22,500 - £25,000 + £2,500 share options + other Additional Benefits (Top Company). Some of the best benefits on the market (full benefits package available upon request)

The Ideal Person

Customer Support / or Admin experience / or Collections experience
Great relationship builder
Strong People skills
Strong negotiation skills to support with the reduction of outstanding payments,

Responsibilities

Our Collections team are great at building relationships with customers to understand what is happening and why. You'll handle difficult situations on chat, email or the phone and will need to display empathy and resilience. As the first point of contact, you'll be deep diving into the customer's circumstances, finding out the root cause of missed payments and helping them get back on track. It's difficult work, but you'll make a real impact on people's lives.

You'll work alongside other passionate and motivated team members who are either experienced customer advocates or credit controllers with a proactive mindset.

You'll own workflows to speak with customers and hone your skills to build and negotiate positive outcomes. Once established, you'll develop yourself and team by being curious and discovering new improved ways of working.

Full Job spec available upon request

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Some feedback from recent VANRATH candidates-

''I would highly recommend VANRATH who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role''

''Very pleased with the service provided and extremely appreciative to VANRATH, who I'd highly recommend.''

''VANRATH was very helpful in assisting me in obtaining my new employment post. They made care to stay in touch, inform me of any updates and gave me some excellent interview advice. Thank you for all your assistance; I wouldn't think twice about using VANRATH again. Outstanding service.''

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Interviewers ask why you are looking for a job change because they want to gauge if you will be a good fit for their company and if you are looking to build your skills and advance your career. Every question posed, including your reasons for looking for a new job, is an opportunity for you to highlight your skills, abilities, and qualifications for the position you seek. Your response can show how well you will adjust to the culture of the company and how you can contribute to the overall mission and goals.

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Established in 2000, VANRATH has become a market leader in Northern Ireland. This success is a direct result of our dedication to confidentiality, professionalism and the wealth of knowledge held by our Senior Consultants. VANRATH has a demonstrable track record in pairing the best local talent with leading local businesses.

VANRATH recruits across a diverse range of sectors including:

Accountancy & Finance
Built Environment
Engineering & Manufacturing
HR
Information Technology
Public Sector
Sales and Marketing
Science
Supply Chain and Procurement

We recognise that making a career change can be a huge step. We will support you through every step of the recruitment process, from an initial discussion of your goals and aspirations, to the security of your new position.

Our consultants are sector specific and have an in-depth knowledge of, and experience in, their respective fields. Put simply, they are the best in the business! We continually monitor trends and developments within the market to ensure we provide the very highest quality advice and
support to our clients and candidates.

Collections Coordinator - 25k - Belfast City Centre

Job Description