Document Services Supervisor (Professional Services)

Job Description

We are partnering with a prestigious global law firm, operating across more than 30 countries, to recruit a Document Services Supervisor. This permanent role offers a unique opportunity to develop your leadership skills within a highly respected international organisation committed to employee growth and wellbeing.

Work Pattern:
Hybrid working model: 3 days in the modern Belfast city centre office and 2 days remote
Hours: Monday to Friday, 9:00 am - 5:30 pm (including 1-hour lunch break)

Salary & Benefits:
Competitive salary with room for negotiation
Clear paths for career progression
Comprehensive benefits from a world-class employer

Role Overview:

As the Team Leader, you will oversee the daily operations of the Document Verification team, ensuring efficient workflows and maintaining high-quality standards. You will play a key role in motivating and managing the team to achieve both individual and collective goals.

Key Responsibilities:

  • Direct day-to-day team activities to ensure smooth and accurate document verification processes

  • Conduct regular team meetings, performance reviews, and one-to-one sessions to set objectives and review progress

  • Manage employee training programs, tracking development and coaching to enhance skills

  • Monitor team performance closely, addressing issues swiftly and implementing corrective measures when necessary

  • Lead initiatives to improve operational processes and increase efficiency

  • Collaborate with internal departments, clients, and external partners to guarantee timely, high-quality service delivery

  • Troubleshoot operational challenges and escalate critical problems as appropriate

  • Provide support to other operational roles to maintain business continuity

  • Work closely with Document Experts to resolve complex technical queries and guide your team accordingly

  • Ensure smooth handovers between shifts through effective communication

  • Manage multi-departmental projects within the Document Services function

  • Encourage ongoing learning through training sessions and shadowing opportunities

Candidate Profile:

  • Proven leadership experience within a professional services or related environment

  • Strong commitment to delivering excellent client service

  • Excellent communication and interpersonal skills, capable of engaging with stakeholders at all levels

  • Comfortable operating under pressure with tight deadlines, ideally with exposure to 24/7 operations

  • Highly organised, able to prioritise competing demands effectively

  • Enthusiastic about continuous improvement and adopting innovative approaches

For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via VANRATH in the strictest confidence.