Business & Customer Relations Support Officer (33.8k)

Job Description

Job Description

Job Reference: TE140324

Job Title: Business & Customer Relations Support Officer

Salary: £17.59 p/hr

Based: Various office locations in Armagh area

Hours of work: 37 hrs/wk.

Contract: Temporary ongoing (potential for permanency)

What's in it for you?

  • Competitive salary up to £33.8k
  • Hybrid working supported
  • 31 days holiday allowance
  • Occasional travel opportunities
  • Clear career progression

About your next employer

VANRATH are delighted to be partnering with a leading public sector body, in the recruitment of a Business & Customer Relations Support Officer to join their Strategy & Performance Directorate.

About you

  • 3rd level qualification in a relevant discipline (e.g Business, Customer Relations etc)
  • 2 years' experience in a Customer Relations / Business Support role
  • Hold a full, valid UK driving licence with access to a vehicle
  • Excellent communication and interpersonal skills

What you'll do

  • Provide support to the Improvement Manager and Performance team in delivery of key services areas including: Customer Relations, Performance, Business Continuity and Risk Management.
  • Assist in co-ordination of Corporate Complaints procedures and protocols, including tracking and reporting on progress of complaints handling.
  • Process and analyse a range of data, including checking for accuracy from other departments, collation and presentation of data in diagrammatical format, transfer of data to other agencies in line with statutory or service level agreement requirements and preparation of reports and issuing of correspondence in line with Departmental procedures.
  • Provide administration and training support to departments in relation to the associated software systems for the services areas of Customer Relations, Performance, Business Continuity and Risk Management.
  • Assist with delivery of training in the services areas of Customer Relations, Performance, Business Continuity and Risk Management across departments and projects.
  • Prepare feedback analysis and drafting of reports for the Improvement Manager and other managers as required.
  • Assist the Improvement Manager and the Performance Team to research potential quality standards/systems as well as provide support in relation to their implementation as appropriate.
  • Attend relevant service area meetings and assist Improvement Manager and Performance Team in preparation of papers and reports, distribution of papers and initiating and processing actions.
  • Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post.

For further information on this job, or any other Business Support job in Belfast or Northern Ireland, apply via the link or contact Tom Elliott on 028 90330250 for a confidential chat today.