Vehicle Administrator - Ballyclare

VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position.

This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression.

Permanent role.

Place of work is Ballyclare

Salary

Fully Negotiable + Fantastic benefits, company pension scheme, etc.

Responsibilities:

• Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
• Generating, amending and updating service schedules and sending reminders
• Vehicle and customer database management
• Booking PSV appointments
• Issuing workshop job cards and monitoring progress of vehicles in workshop
• Processing and closing out workshop job cards and assisting with invoicing
• Making outbound sales and customer care calls and managing key customer relationships
• Creating maintenance contract quotes and selling maintenance contracts
• Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
• Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
• Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery

The Ideal Candidate:

• Previous experience within a similar position
• Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
• Excellent organisation and time management skills
• Full valid UK driving license

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

My recent experience with Vanrath has been excellent. Dan took the time to get to know me, which meant appointments he recommended matched my skill set and were pitched at the right level. A very efficient, friendly and professional service. Thoroughly recommend Vanrath.

Whenever I move jobs I make vanrath my first call, service is always excellent and they have a good range of jobs. In my most recent job move Joanne was great in finding a role that I was looking for, and was excellent at keeping me informed of progress throughout the process.

I found Vanrath very professional from the off, they took the time to understand my background and experience only putting me forward for Jobs, that were suitable both with respect to my experience and abilities as well as my intended career direction.