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Technical Support Manager

Job Description

Job Description

Are you looking to advance your career with one of the most globally renowned cloud development and revenue management software companies, that can offer you an amazing work/life balance alongside a wealth of experience and exposure to one of the most impressive tech stacks?


Our client is very invested in progression and overall career development for their employees. This might be the ideal role for you! Salary/ Benefits In order to attract the very best talent on the market a generous remuneration package is on offer based on experience plus a range of benefits including:

  • Company matched pension and Medical Cover Package
  • Great Annual Leave Package
  • Great employee assistance programmes
  • Well being Benefits and Many more..



Client

Our client is one of the most successful in delivering innovative solutions to their clients. They rise to the challenge of bringing original thinking to some of societies biggest challenges within the cloud space, they are extremely inclusive of all employees ideas. They're invested in maintaining a top tier relationship with their clients by providing the best possible customer service.

With continued expansion and constant development due to their ongoing success they are keen to secure the very best Technical Support Manager talent and have gained a fantastic reputation career progression and allow for employees to develop their skills in different areas of expertise and tech stack.

The Ideal Person

If you're graduate level or 3+ years in an IT Manager/Infrastructure Based role and you're looking for an exciting new opportunity with one of the most well renowned global firms:

  • 5+ years' experience in a similar or related role within telecommunications is desirable.
  • Solid industry and product knowledge related to software for mobile communications service providers
  • Ability to communicate effectively in regards to complex technical issues
  • Experience working within a customer facing environment



Responsibilities

As a Technical Support Manager, you will:

  • Along with technical support, assist in the development of resolution plans and manage all parties involved to ensure a quick and accurate resolution
  • Develop and maintain good working relationships with customers' technical organization
  • Manage support activities on the account, including the prioritization of Trouble Tickets
  • Pro-actively monitor problem-tracking databases to identify problems before they are escalated
  • Assess customer needs and develop a support strategy
  • Work closely with Project Management throughout implementation in order to communicate effectively with customer regarding project status
  • Be intimately involved in the management and renewal of service contracts



For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Erin O'Kane in the strictest confidence.