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Technical Support Engineer

Job Description

VANRATH are pleased to be working with a smart Infrastructure company recruiting for a high calibre candidate to fill the role of a Technical Support Engineer to join their dynamic and growing team. This company is headquartered in the USA with a small and growing office in Belfast.

Salary/ Benefits
In order to attract the very best talent on the market a very generous remuneration package is on offer based on experience plus bonus and a range of benefits:

  • Hybrid working
  • Career Progression
  • Excellent Holiday Allowance
  • Learning & Development


  • Provide Level 3 technical support for the company's products. Including fault isolation, issue replication, effective escalation and logging, and exceptional customer elation.
  • Conduct data analysis and related duties to improve our cloud continuously and automate the resolution of support issues.
  • You will collaborate with the cloud team to automate their cloud so that the team can proactively find and stop future problems.
  • Root Cause Analysis and cloud signature finger printing: reviewing of logs/metrics and matching the appearance of symptoms to determine likely root causes.
  • Collaborate closely with the engineering, quality assurance, and other departments to find solutions for technical problems and to improve the products, processes, and training.
  • Work closely with other TSE's on advanced technical issues, provide training/mentoring, handle mission critical support and craft technical documentation.
  • Encourage ongoing improvement for technical procedures, players, OEMs, CMs, and clients.
  • Create alerts that will be provided via the cloud in collaboration with the cloud team.
  • Coordinate stakeholders' efforts strategically while simultaneously working as a practical individual contributor.

Essential Skills

  • Degree in computer science or other engineering discipline, or equivalent experience
  • Minimum 3 years of experience in enterprise-level mission critical support
  • Minimum 2 years of experience with Data analytics for continuous improvements and automation of Support issues
  • Scripting (Shell/Python/Perl/PowerShell)
  • Eligibility to live and work in the UK

For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Alannah Conlon in the strictest confidence.