Job Description
Are you looking to take the next step and progress your career into a more hands on and technical based role? This is an amazing opportunity to get into a more client facing and 2nd Line role. Advance your career with an extremely successful locally renowned that can give you a wealth of experience and training. Our Client is extremely invested in their employees and progressing their career by great exposure to a huge variety of tech stacks and cross training in highly sought after applications.
Salary/ Benefits
In order to attract the very best talent on the market a generous remuneration package is on offer based on experience plus a range of benefits including:
- Company matched pension and Medical Cover Package
- Great Annual Leave Package
- Great employee assistance programmes
- Wellbeing Benefits and Many more..
Client
Our client is one of the most successful in delivering innovative solutions within the financial technology sector to their clients. They facilitate the development of tools for financial intermediary and act as the main point of contact for their large local client base, to help leading clients unlock the power of integrated technology. They're invested in maintaining a top tier relationship with their clients by providing the best possible customer service.
With continued expansion and team development plans over the next few years they are keen to secure the very best Technical Analyst and have gained a fantastic reputation career progression and allow for employees to develop their skills in different areas of expertise and tech stack.
The Ideal Person
If you have knowledge and practical experience of 1st to 2nd Line Support in a busy IT Support team/environment and you're looking for an exciting new opportunity with one of the most well renowned fintech firms:
- Experience in a Customer Services environment
- Experience of supporting business critical front/mid office applications
- Good experience of using best practice IT Service Management tools
- Experience using internal ticketing systems such as ServiceNow
- Experience/Knowledge of using SQL
- Experience with SQL Servers (Desirable)
Responsibilities
As a Technical Analyst, you will:
- Responsibility for ensuring 1st and 2nd line resolution is achieved, within agreed SLAs.
- Propose automation first and/or efficient solutions to business users and managers.
- Providing second line support to our business users on all core applications
- Ensure daily batch processes required by the internal IT systems are performed.
For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Erin O'Kane in the strictest confidence.
