Support Administrator / 28k - Immediate

Job Description

VANRATH are delighted to be assisting a leading Digital Print organisation with the recruitment of a Service Admin. This is an award winning employer with a fantastic reputation and focuses and staff progression.

Location: Dargan Crescent

Salary - £28,000 + Benefits

Hours - Mon-Fri- 09:00-17:00

Responsibilities:

  • Using our bespoke IT systems and product knowledge to help with customer requests in a friendly, professional and empathetic manner, via web chat, email and phone.
  • Gain extensive knowledge of our products and services that we offer.
  • Be able to quickly resolve any queries or complaints including arranging reprints and being able to give clear solutions to customers issues.
  • Ensure that all customer enquiries and complaints are followed up and dealt with promptly and using emotional intelligence.
  • Work with our different departments to get solutions to customer issues or where you see possible improvements.
  • Work with couriers to deal with delivery issues.
  • Be driven to always achieve and maintain top quality customer service levels.
  • Any other reasonable duties as required, or at the request of management.

Essential Criteria:

  • Drivers License due to the location of the role (Dargan Cresent)
  • GCSE Maths and English at Grade C or above or equivalent.
  • Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
  • Must have a high level of accuracy, to be able to effectively multitask and manage your own workload.
  • The ability to learn new systems and processes quickly.

Desirable Criteria

  • 1+ years' experience of working in a sales or customer service environment including resolution of complaints.
  • Previous experience in the print industry.

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact PhilDoherty or 02890 330 250 in the strictest confidence.

''Excellent service tailored to job search requirements. VANRATH were very helpful and kept me informed of potential roles and quickly secured my next role! Fast and efficient service would highly recommend.''

''Would highly recommend Vanrath recruitment agency. They have been a massive help to myself within such a short period of time. Always a wide range of opportunities and jobs with this agency. Staff are always friendly and helpful.''

''VANRATH has helped me secure a job in my field of interest. They were great help during my search and application for my current job, and were always happy to help me and answer questions. Great service and great person wholeheartedly recommend if searching for a job.''