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Staff Cloud Support Engineer (90k+ package)

Job Description

  • Staff Cloud Application Support Engineer
  • Package over £90k
  • Remote - Hybrid -Belfast

If you are a DevOps Engineer who enjoys would relish the thought of being involved in moving the companies product over to the cloud and working with a modern tech stack including Kubernetes then get in touch.

Salary/ Benefits
The company offers a great remuneration package which includes

  • Optional working (remote, hybrid or onsite)
  • Salary up to 80k
  • 17% bonus
  • Stock Options

The client is a global company that work with large global brands in order to deliver high class customer engagement, drive deeper loyalty and help automate processes for the companies.

As a Customer Support Engineer Staff you will lead team of support engineers supporting Infrastructure and applications including:
* Lead and drive troubleshooting on Customer reported issues.
* Isolate Product issue at hardware/software level, own and document communication among customers, engineering and provide final fix.
* Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
* Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
* Mentor newly hired support engineers and peers in technical areas of specialty.
* Understand Customer's impact, prioritize and communicate effectively between various stakeholders.
* Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.
* Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Minimum Qualifications:
* BS or MS in CS, EE or equivalent
* 7+ years of experience in Customer support, Infrastructure IT Operations, Software development
* Excellent verbal and written communication, presentation and customer handling skills.
* Ability to logically troubleshoot complex and high impact problems
* Self-learner with appetite for continuous development.
* Previous experience in an Cloud Customer Support, SRE or DevOps role
* Experience in distributed systems design and integration architectures of business applications using micro services, containers, and cloud
* Experience with Amazon Web Services (AWS) features and management
* Creating and running Ansible playbooks
* Familiarity with Terraform or similar infrastructure-as-a-code platform
* Expertise in Python programming
In-depth knowledge of the following:
* One of the Cloud platforms (AWS or Azure or GCP)
* Linux Networking and Internet protocols
* Scripting skills like Python, Perl, or Shell (bash, ksh, csh)
* Switching Technology

Preferred Qualifications:
* Understanding and hands-on experience of cloud basics on Kubernetes, Docker containers, PostgreSQL and Virtual Machines
* Familiarity with Google Cloud and Azure
* Basic network administration
* Familiarity with Junos
* Red Hat Certified Specialist in Ansible Automation
* Cloud Computing certifications
* Familiarity with monitoring tools, as New Relic, Datadog, Splunk (SignalFX), Cloud Watch, Cloud Trails
* Experience in Cloud Security (OWAS model, MITRE CVE/CVSS/CWE, NIST-FIPS and alike) and firewall/policy

For further information on this vacancy, or any other DevOps Engineer jobs in Northern Ireland or wider Northern Ireland, please apply via the link below or contact Matthew Evers in the strictest confidence. Feel free to connect and reach out to me directly on LinkedIn.