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IT Support Engineer
Job Description
Summary
- Job Reference: JPR020525
- Job Title: IT Support Engineer
- Salary: 30-40k pa
- Location: Belfast, hybrid (3 days per week onsite)
- Contract: Temporary, full-time (37.5 hours pw, typically Mon-Fri / 8-9 hour shifts between 12noon and 11pm)
Overview
Our client within the private sector is looking for an IT Support Engineer to provide technical support to their end users, all focused on their products and services. This is a large multi-national and your day-to-day would involve network and systems support via telephone (helpdesk), emails, ticket systems etc.
*Due to their end user demand, hours of work will fall between 12noon and 11pm.*
This is a large organisation with plenty of progression opportunities, so they are looking to hire for the long term with desire to secure a permanent position.
Requirements
- IT Degree or similar
- Strong technical support / helpdesk experience
- Network / NOC experience would be good to have
- Systems admin/engineering experience would be good to have
- Strong customer service skills, positive morale, team player
What you'll do as an IT Support Engineer
- Provide technical support via telephone, emails, ticket response to end users including product users/customers/business representatives
- Work at a fast pace to ensure issues resolved efficiently and effectively
- Collaborate with the team to ensure SLAs are met
- Be proactive in learning and developing new technologies
- Adhere to company policies and procedures with particular attention to Cyber Security.
For further information on this IT Support Engineer role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.
