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Snr IT Technical Writer (Hybrid/50K)

Job Description

Our client is a specialized company that offers telecommunications software and services to global communications service providers. Their focus is on optimizing revenue management and facilitating digital engagements through a range of products and services.

Currently, they are seeking a Senior Technical Writer to join their engineering department. As a member of the technical documentation team, your responsibility will be to ensure the timely delivery, quality, and adherence to standards of all technical documentation work.

Key Responsibilities:

  • Assess technical documentation requirements for products.
  • Collaborate with product teams to prepare customer documentation.
  • Prioritize and deliver work within deadlines.
  • Maintain high standards in documentation delivery.
  • Contribute actively to documentation review and enhancement.


  • 6+ years of experience in documenting highly technical software for customers, developers, and administrators.
  • Native fluency in English.
  • Proficiency in DITA XML and hands-on experience with Oxygen XML Author.
  • Passion for writing documentation that enhances the user experience.
  • Experience in documenting end-to-end solutions.
  • Familiarity with Agile development environment.
  • Adaptability and problem-solving skills.
  • BA/BS degree in Technical Communication, English, Computer Science, or related field.
  • Strong technical writing skills using various tools.

Soft Skills:

  • Native fluency in English.
  • Understanding of documentation requirements and effective collaboration with engineering teams.
  • Ability to present complex information to diverse audiences.
  • Proficient in tracking technical documentation deliverables.
  • Self-motivation and proactive work style.


  • Experience in converting content to DITA XML.
  • Familiarity with Git/Github.
  • Familiarity with Markdown tooling.
  • Knowledge of containerization, CNCF, and cloud-based technologies.
  • Experience in creating training materials.

If you are interested in this role or any other role in Data Engineering, Data Science, or Data Warehousing, please contact Rachel Boyle directly on LinkedIn.