Snr IT Technical Writer

My Client are a company that specializes in providing telecommunications software and services to global communications service providers, They offer a range of products and sercices aimed at optimizing revenue management, and enabling digital engagements.

They are currently looking to hire a Senior Technical Writer to join our engineering department. As a member of the technical documentation team, you will be responsible for ensuring the delivery, quality, and adherence to standards of all technical documentation work.

Key Responsibilities:

• Evaluate the technical documentation requirements for their products.
• Collaborate with product teams to prepare customer documentation.
• Prioritize and deliver all required work within established deadlines.
• Ensure that the delivered documentation maintains the highest standards.
• Actively participate in the continuous review and improvement process for documentation.

Requirements:

• Possess 6+ years of experience in documenting highly technical software for customers, developers, and administrators.
• Be a native English speaker.
• Demonstrate proficiency in DITA XML and hands-on experience with Oxygen XML Author.
• Exhibit a passion for writing documentation that enhances the user experience.
• Have experience documenting end-to-end solutions.
• Have worked in an Agile development environment.
• Be adaptable to new assignments and adept at resolving customer issues.
• Hold a BA/BS degree in Technical Communication, English, Computer Science, a related technical discipline, or possess relevant professional experience.
• Showcase solid technical writing skills using a variety of tools.

Soft Skills:

• Native fluency in English.
• Ability to comprehend documentation requirements and collaborate effectively with engineering teams.
• Capability to present complex information to diverse audiences.
• Proficiency in tracking technical documentation teams' deliverables.
• Self-motivated, proactive, and conscientious, with the ability to work with minimal direction.

Desirable:

• Experience in converting content to DITA XML from other formats.
• Familiarity with Git/Github.
• Familiarity with Markdown tooling.
• Knowledge of containerization, CNCF, and cloud-based technologies.
• Experience in creating training materials
• Evaluate the technical documentation requirements for their products.
• Collaborate with product teams to prepare customer documentation.
• Prioritize and deliver all required work within established deadlines.
• Ensure that the delivered documentation maintains the highest standards.
• Actively participate in the continuous review and improvement process for documentation.

If you are interested in this role or any other role in Data Engineering, Data Science, or Data Warehousing, please contact Rachel Boyle directly on LinkedIn.