Service Manager (Customer Support) -45k - 4 day week

Job Description

VANRATH are delighted to be assisting a major client with the Recruitment of a Customer Services Manager to join their growing and dynamic team based in Fermanagh.

Salary - £45,000 + Fantastic Benefits Package + Career Progression Opportunities.

4 Day working week - Hours - 07:00-17:15 - Mon-Thu


  • Lead and manage the customer service and despatch team.
  • Drive customer satisfaction by achieving key performance metrics.
  • Ensure efficient and effective customer communication on delivery status, issues, and recovery plans.
  • Support the delivery of operational as well as strategic projects to ensure that all customers receive the best end-to-end experience whilst delivering a commercial outcome.
  • Visit customer sites on a periodic basis to support identification and delivery of customer-centric initiatives aimed at improving customer experience metrics.
  • Foster positive working relationships with operations to achieve customer service targets.
  • Align order book management in the ERP system to promised delivery dates.
  • Address and resolve issues impacting customer services.
  • Ensure availability of customer-supplied stock for operational needs.
  • Recover value of excess, obsolete, or slow-moving stock from all customers.
  • Supervise and ensure the transportation needs are complete - for example, custom requirements and Advance Shipping Notices.

Essential Criteria:

  • Experience of leading/managing a customer service function.
  • Proven ability to deliver a customer service strategy demonstrating improvements in customer metrics.
  • Fosters excellent customer relationships
  • Demonstrates a high level of professionalism and basic business acumen.
  • Great organisational and time management skills, with the ability to prioritise to ensure relevant targets are met.
  • Excellent communication skills, both verbal and written.
  • Willingness and ability to build strong relationships with internal team members through regular updates and discussions on order and delivery statuses.
  • Detail-oriented with a drive to meet ambitious goals.
  • Ability to analyse and solve problems effectively.
  • Proficient computer knowledge and skills with experience of ERP systems including forecasting, invoicing, and MS Office.


For more information on this role please contact Phil Doherty @ VANRATH for a confidential chat.

''I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.''

''Very pleased with the service provided and extremely appreciative to VANRATH, who I'd highly recommend.''

''I recently registered with Vanrath and met with their consultant Aisling Bishop to discuss my CV and previous work experiences. I was very impressed at the range of employers that Vanrath works with, the roles that they have on their books and the service that they provide to job seekers. I feel confident that Aisling and the Vanrath team will work to find me a post that fits my interests as well as my experiences.''

''VANRATH helped me secure an amazing permanent role. I could not thank them enough for this amazing opportunity. They made sure to contact me every step of the way even if it was just to check in with how I was feeling with regard to the role, I found them extremely friendly, efficient and supportive. I highly VANRATH. The whole experience was amazing start to finish. The company deserves 5 stars!!''