Service Admin (up to 29k) (Glengormley)

Job Description

We are seeking an outstanding admin / coordinator to take on this mobile plant equipment service coordinator role. The company specialises in the supply of machinery, to the construction and material re-handling sectors, amongst others. Giving expert advice, competitive pricing and a professional courteous service are guaranteed. We have carefully selected a portfolio of products supplied by world market leading manufacturers.

Salary

Basic salary of £25,000 - £29,000 (depending on experience)

Hours

Mon- Thurs 08:00 - 17:00

Friday 08:00 - 16:30

The Ideal Person

  • Experience in construction plant, agriculture or automotive industries preferred (not essential).
  • Computer literate with experience of Excel and Outlook.
  • Attention to accuracy.
  • Ability to communicate over email and telephone in a professional manner.
  • Highly organised with the ability to prioritise workload.
  • Work within a busy environment.

Responsibilities

  • Receiving calls from customers in a professional manner and scheduling the field engineers to attend sites for maintenance and repairs.
  • Scheduling and ensuring field engineers are prepared in a timely manner for works.
  • Keeping customers informed of job progress.
  • Keep track of open jobs so that all customers receive a high quality of service.
  • Communicating needs of the engineers with the parts department.
  • Produce service contracts and quote customers for repairs.
  • Receive job cards, upload costs to system and invoice to customer.
  • Work with other warranty and service controllers to ensure that all jobs are closed and processed in a timely manner.
  • Maintain a record of machine histories in an accurate and efficient manner.
  • Build and maintain relationships with customers and suppliers.

For further information on this vacancy please apply via the link below or contact Conor Groves in the strictest confidence.