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Job Title: Senior Customer Success Manager
Job Reference: MRT05052022
Location: Belfast/ Hybrid
Package: Highly Attractive
VANRATH has partnered with a global leading Digital Manufacturing Software provider to hire a Senior Customer Success Manager to their Belfast team.
The Client
aPriori solves a challenging technical problem, combining innovative algorithms and technologies. Founded in 2003, they offer the technical challenges of a start-up and the excitement of a rapidly growing, established software firm.
aPriori's game-changing software is helping manufacturers embrace and thrive in the new world of digital manufacturing. The world of manufacturing has been forever changed by COVID - rapidly accelerating the transformation from physical, step-by-step development of products to fast, dynamic, collaborative digital design, sourcing and production. This is turning manufacturing on its head, enabling upstarts to disrupt the leadership positions held by the manufacturing giants. As a result - everything is changing - and opportunity abounds.
The Role
The Senior Customer Success Manager is responsible for ensuring customer success and delivery of desired outcomes through day-to-day management of client engagement services and solution implementations.
They provide success management, business consulting, and process change assessment during the implementation and deployment.
A key role of the Senior Customer Success Manager is to foster customer loyalty by ensuring that customers can successfully realise the value of the solutions and services.
The measurement of success in this role is the continued renewal of customers' existing software subscription and the identification of expansion opportunities for additional software and services.
The Senior Customer Success Manager builds relationships with the customer's executive sponsor and project team to develop an understanding of their business needs, then works with internal teams to develop and implement solutions and supporting success plans to meet those needs.
The Senior Customer Success Manager then manages the activities needed to help the customer apply the solution per the Customer Success Plan to generate business value and track that value to justify future software renewals and business expansion.
This role requires a high level of communicating and managing the customer expectation around success plans, activities, and results of the engagement.
Responsibilities
The Ideal Candidate
Desirable Skills
Salary/ Benefits
For further insight into this vacancy and fantastic company please apply via the link below or contact Marty Caskey in the strictest confidence.