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Level 2 Service Desk Engineer

Job Description

Are you looking for the opportunity to spring board your career with a hugely successful company that can give you a wealth of experience and training? This might be the ideal role and next career move for you!

Salary/ Benefits

In order to attract the very best talent on the market a generous remuneration package is on offer based on experience plus a range of benefits including:

  • Great Company Pension package
  • On-Site Parking
  • Smart/Remote working
  • Subsidised Gym Membership
  • Wellness Programmes


Our client is one of the largest global technology leaders who operate with the guarantee of bringing revolutionary products to life for a huge variety of industries. They're invested in maintaining a top tier relationship with their clients by providing the best possible customer service.

With continued expansion and team development plans over the next few years they are keen to secure the very best level 2 Service Desk Engineer talent and have gained a fantastic reputation career progression and allow for employees to develop their skills in different areas of expertise and tech stack.

The Ideal Person

If you've 3+ years' experience working in a 2nd Line Support environment and you're ready to take the next step into a more hands-on independent role:

  • Knowledge of a wide range of computer software systems, applications, hardware, networking and communications.
  • Knowledge of current technological developments.
  • Ability to troubleshoot complex computer problems and to coordinate hardware, software and/or network solutions.

Criteria (Desirable)

  • Experience in Lunix/Unix Systems
  • Working Knowledge of Hyper V, VM's, Hypervisor or Proxmox.


As a Level 2 Service Desk Engineer Role you will:

  • Troubleshooting and maintenance of high availability systems (physical and cloud).
  • Maintaining and monitoring systems
  • Perform problem solving and assistance on diverse software applications and hardware systems for department users.
  • Perform systems support, maintenance, and testing for proper upkeep of systems, troubleshoot and resolves complex system hardware, software, and network failures and conflicts.

For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Erin O'Kane in the strictest confidence.