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IT Service Engineer

Job Description

Client

VANRATH is delighted to be collaborating with an Irish based consumer electrical goods firm as they expand their IT team. This is a fantastic chance for IT Service Engineer to expand their skill set and grow in this company through the many opportunities in holds.

Remuneration:

  • Generous Annual Leave
  • Flexible working time policy
  • Occupational Sick Pay
  • Health Cash Plan
  • Employee Assistance Programme
  • Learning & Development Opportunities

The role

The successful candidate will:

  • Provide first line support through calls or tickets being the local point of contact for clients with IT or product related problems
  • Determine the root cause of reported issues through using appropriate questioning and techniques
  • Diagnosing, documenting and/or resolving issues by providing the appropriate resolution or following the escalation procedure.
  • Offer a first-class experience to customers
  • Spot detrimental issues and take responsibility to act in reporting these issues
  • Be able to work in a team in a face paced environment

The Ideal Person

The ideal person will have:

  • Computer Science or IT related qualification of a higher-level
  • 1 year experience in a similar or related role
  • Experience working in an IT Support environment before
  • Customer care experience

Desirable

  • IT Support experience
  • Excellent communication skills - Customer focused
  • Experience working towards KPI's
  • Previous experience with one or more of the following:
    • Office 365
    • Azure & Active Directory
    • ITIL Framework

For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Alannah Conlon in the strictest confidence.