IT Helpdesk Team Lead

Job Description

VANRATH are pleased to be assisting an established IT support company in Belfast on their search for a new IT helpdesk team lead. The successful candidate will be oversee a team of 12 engineers. This role is full time on-site in Belfast.

The Role:

  • Provide guidance and act an an escalation point for the team
  • Ensure SLA's are resolved promptly
  • Provide on-site and remote IT support
  • Coordinate field engineers and ensure they have required resources to complete their duties
  • Manage IT systems including Windows Servers, SQL, Networks, Firewalls, etc.

Experience Required:

  • Proven experience in an IT support role as a team lead or manager
  • Experience with Windows Systems, SQL, M365 & Microsoft Exchange.
  • Hardware maintenance & VMWare experience beneficial
  • Relevant IT degree or certifications beneficial

For further information on this vacancy, or any other IT Infrastructure roles in Belfast or wider Northern Ireland, please apply via the link below or contact Mark McAdams on 028 9033 0250 in the strictest confidence.