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ISO Compliance Manager

Job Description

VANRATH are delighted to be partnering with an ambitious and growing not-for-profit organisation in their search for an ISO Compliance Manager to join their busy team and lead the organisation to ISO accreditation and manage important stakeholder relations.

Salary and Benefits
This role offers a competitive salary of up to £45k depending on experience, plus a very attractive benefits package including hybrid working, 10% pension contributions, life insurance, bonuses, and more!

The Ideal Person

  • 3 years' experience working with ISO with an interest in experience design
  • Proven ability in customer focused role
  • Prior experience in implementing and managing quality systems and processes
  • Prior experience in conducting internal quality audits
  • Proven ability to lead on all quality standards as set out by the company
  • Good understanding of business processes and strong information analysis
  • Excellent communication skills, both written and verbal
  • Strong attention to detail
  • Ability to manage multiple priorities at one time

Responsibilities

  • Lead company to ISO certification.
  • Ensuring all policies and procedures meet company standards and are in line with ISO 9001 and offer a great community experience.
  • Guide the organisation in the correct implementation of the QMS that respects our agile and flexible culture.
  • Using customer journeys, identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions, and engagements and build these learnings into the process planning.
  • Liaise with internal business functions such as marketing, IT, finance, etc. to identify business process improvements that will deliver a more seamless customer experience.
  • Regular communication with customer facing teams such as Property & Community and Entrepreneurship & Growth to identify gaps and opportunities in the customer journey.
  • Documenting SOP's that accurately meet the business needs for Quality Procedures, Quality Standards.
  • Collect, track, and analyse customer feedback and suggest improvements to how the brand is performing on customer experience performance parameters.

For further information on this vacancy, or any other Public Sector job in Belfast or wider Northern Ireland, please apply via the link below or contact Adam Stinson in the strictest confidence.