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Internal Support Engineer - 2nd Line

Job Description


Are you looking to gain amazing exposure in one of the most successful and innovative companies within their sector? Our client works in playing a key part in some of the world's most successful and busy industries. This is a great opportunity to get amazing exposure to a wide variety of tools and develop skill sets in various areas.


Salary/ Benefits


In order to attract the very best talent on the market a generous remuneration package is on offer based on experience plus a huge range of flexible benefits including:

  • Competitive Base salary
  • Great Holiday package & Flexibility
  • Training & Development Budget
  • Hybrid working model on-going


Client


Our client is a really well established global company focused on supporting, managing and improving the end user experience. They are continuously innovating and providing large scale solutions to manage a major client base. You will be joining a highly adaptable and self-motivated team of employees, implementing and supporting the business. They pride themselves on being dynamic, and working with a wide range of technologies as part of a friendly and dedicated team, within an ever-expanding great environment. This is a great opportunity with a stepping stone into such a wide variety of other departments and tech stacks. There will be opportunity to develop processes and tools to support this role including hardware and software build, deployment, patching and support.


With continued expansion and team development plans over the next few years they are keen to secure the very best Support Engineer - Intermediate level talent and have gained a fantastic reputation in terms of helping employees maximise and develop their skills in different areas of expertise across a wide variety of work.


The Ideal Person


If you've 2-3+ years' experience working in a similar role and you're looking for an exciting new opportunity:

  • Windows 10 - current experience
  • User account management experience
  • Experience in Office 365 Implementation
  • Experience with User Account Management
  • Experience with infrastructure management technology & Desktop Support


Responsibilities


As an Intermediate Support Engineer you will:

  • Respond to Service Desk calls and enquiries promptly, courteously, accurately and efficiently
  • Responsible for day to day support for end users
  • Liase directly with customers to resolve issues
  • Work on roll-out and delivery of IT projects
  • Support user account management and authorisations
  • Diagnose computer and application faults


For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Erin O'Kane in the strictest confidence.