ICT Support Officer

Job Description

VANRATH are delighted to be working closely with a leading public body organisation to appoint an ICT Support Officer on a permanent basis.


The successful post holder will provide a comprehensive ICT support service to the organisation as part of the existing helpdesk facility.

Salary/ Benefits
Starting Salary of £27,000 - £32,000 per annum, Generous Holiday Package and Pension Scheme included.

Client
One of the largest independent housing associations in Northern Ireland. They work hard for their customers, developing new homes that are urgently needed and delivering high quality services, while providing value for money. Their work creates sustainable, thriving neighbourhoods.

The Ideal Person

Good working knowledge of:

  • Microsoft Azure configuration and administration
  • Azure Virtual Desktop;
  • Microsoft Office 365 administration;
  • Windows 10 Operating Systems
  • PC hardware technical knowledge;
  • Knowledge of ITSM service model


Responsibilities

  • User Support
  • Provide ICT support for all the organisations
  • Provide basic training to users in the use of their work issued ICT equipment (including desktop PCs, laptops, tablet devices, desk phones and mobile phones).
  • Diagnose, resolve and document issues logged by users via the ICT Job Ticket software.
  • Under direction of the ICT Technical Manager investigate the root cause of problems, document, and communicate any identified fixes to the ICT Technical Manager.
  • Work with the ICT Technical Manager to ensure that recurring issues are given relevant focus and escalated to problem management as appropriate.
  • Liaise as appropriate with ICT suppliers to troubleshoot and resolve user ICT issues (telecommunications companies, business application providers and ICT support contractors).
  • Prepare ICT equipment for use at conferences, ensuring that staff are provided with appropriate instructions and passwords to enable them to use the equipment.
  • Provide technical advice to conference planning teams.


For further information on this vacancy, or any other IT public sector jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Shannon McGrath in the strictest confidence.

A few words below with candidates I have recently worked with to help them their next career move:

"I would definitely recommend Vanrath if you are looking to secure a new job opportunity. In particular, Shannon McGrath was very helpful, providing detailed information about the role and giving timely updates and reassurance throughout the entire process. Shannon made the whole experience very easy!"

"I had a great experience with Vanrath, and in particular the help provided by Shannon McGrath was first class! She was extremely thorough in helping me land a new job and gave me all the necessary information I needed prior to the interview and afterwards. Very friendly and approachable, and I would fully recommend Shannon to anyone that needs help finding work!"