Job description
VANRATH are delighted to be assisting a Prestigious Hotel based in South Belfast with the Recruitment of a Guest Relations Manager to join a growing and dynamic team.
Location: Belfast, Northern Ireland
Industry: Hospitality
Job Type: Full-Time
Salary: DOE
Overview:
Are you passionate about creating warm welcomes and memorable stays? We're looking for a Guest Services Lead to be the friendly face of the guest journey - ensuring every visitor feels valued, supported, and delighted during their stay.
Key Responsibilities:
- Greet and engage with guests from arrival to departure.
- Manage special requests and personalise each experience.
- Address feedback with empathy and quick solutions.
- Guide and inspire a small, close-knit guest services team.
- Work closely with housekeeping, F&B, and reservations to ensure smooth operations.
- Contribute to guest events and engagement initiatives.
Perks:
- Supportive, team-oriented environment
- Development opportunities
- 28 days holiday (full-time)
- Staff discounts and family rates
For more information on this role please reach out to Phil Doherty at VANRATH for a confidential chat.
INDPD
Ready to lead an outstanding hospitality team at the heart of Belfast?
To find out more or to apply, please contact Phil Doherty at VANRATH.
Ref: INDPD
