Global Head of IT Service Desk

Job Description

Are you looking to take the next step and progress your career into a Global Lead role? This is an amazing opportunity to and get into a more senior managerial role. Advance your career with a globally successful company that can give you a wealth of experience and training. Our Client is extremely invested in their employees and progressing their career by great exposure to a modern tech stack.

Salary/ Benefits

In order to attract the very best talent on the market a generous remuneration package is on offer based on experience plus a range of benefits including:

• Company matched pension and Medical Cover Package
• Great Annual Leave Package
• Great employee assistance programmes
• Wellbeing Benefits and Many more..

Client

Our client is one of the most successful in delivering innovative digital solutions within the fintech sector to their clients. They facilitate the development of tools for financial intermediary and act as the main point of contact with a worldwide presence, to help leading clients unlock the power of integrated technology. They're invested in maintaining a top tier relationship with their clients by providing the best possible customer service.

With continued expansion and team development plans over the next few years they are keen to secure the very best Global Head of IT Service Desk and have gained a fantastic reputation career progression and allow for employees to develop their skills in different areas of expertise and tech stack.

The Ideal Person

If you have knowledge and practical experience of Team Leadership in a busy Service Desk / Help Desk environment and you're looking for an exciting new opportunity with one of the most well renowned fintech firms:

• Experience in a Customer Services environment
• Experience of supporting business critical front/mid office applications
• Good experience of using best practice IT Service Management tools
• Professional Qualifications: ITIL v3 foundation, Service Desk Institute SDA

Responsibilities

As a Global Head within the Service Desk team, you will:

• General knowledge of Desktop, Networking, Server, Voice & Communications Infrastructure.
• Knowledge of Operating systems
• Microsoft Exchange, Office 365 Administration and Active Directory
• General knowledge Microsoft Intune
• Knowledge of common applications and hardware

For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Erin O'Kane in the strictest confidence.