IT Service Desk Analyst - Coleraine (28k)

Job Description

IT Service Desk Analyst - Belfast (28k)

  • Job Reference: JPR170424
  • Job Title: IT Service Desk Analyst
  • Salary: 28k pa
  • Based: Coleraine
  • Hours: Full time - 37.5 pw (Mon-Fri, 9am-5pm)
  • Contract: Temp - ongoing rolling contract with potential to secure permanent.


My client is currently modernising their IT Infrastructure across their sites in Northern Ireland and have a requirement for an IT Service Desk Analyst to join their IT Service Desk team as soon as possible. You'll be providing general IT and Network Support to professionals within the organisation, assisting with general IT support queries such as device issues/setup, networks, printers, logins, as well as hardware/software support and deployments.

What's in it for you?

  • 28k pa
  • Holidays
  • Pension
  • Excellent work life balance

The client

Large public sector organisation with teams based across Northern Ireland. There are a lot of exciting IT projects happening here with lots of opportunity to gain exposure to new IT systems, cutting edge tech and some truly meaningful work.

About you

  • Strong professional IT Support experience
  • 2nd line experience, resolving tickets, using Active Directory etc
  • Excellent IT knowledge, able to troubleshoot and resolve issues across IT systems, printers, networks etc
  • Experience with providing hardware/software support for laptops, printers, mobiles etc.
  • Strong communicator and positive team player.
  • Driving licence and access to own car.
  • SCCM experience would be great to have but not essential.

What you'll do as an IT Service Desk Analyst

  • IT support of organisation's infrastructure.
  • Support rollout of new hardware and systems.
  • Resolve escalated tickets.
  • Maintain high level of professional customer service.
  • Support with onsite service requests (Resolve issues / setup devices such as laptops/printers/networks etc).
  • Collaborate positively within a wider team of IT professionals.
  • Work at fast pace to deliver excellent IT service.
  • Travel to various sites across Belfast.

For further information on this vacancy, or any other IT Service Desk Analyst job in Northern Ireland, apply via the link or contact JP Rooney for a confidential chat today.