Job description
Guest Relations Manager - Prestigious Hotel | South Belfast
Location: Belfast, Northern Ireland
Industry: Hospitality
Employment Type: Full-Time
Salary: Dependent on experience
The Opportunity
VANRATH is delighted to be supporting a prestigious hotel in South Belfast with the recruitment of a Guest Relations Manager. This is a fantastic opportunity to join a dynamic, growing team in a well-regarded hospitality environment, where exceptional service and guest satisfaction are at the heart of everything they do.
Role Overview
Are you passionate about delivering warm welcomes and unforgettable guest experiences? As Guest Relations Manager, you will take the lead in ensuring every guest feels valued from the moment they arrive to the time they depart. You'll be the face of the guest journey, overseeing personalised service and driving continuous improvement in guest satisfaction.
Key Responsibilities
Welcome and engage with guests throughout their stay, ensuring a seamless and positive experience
Handle guest feedback with professionalism, empathy, and timely resolution
Manage and respond to special requests, personalising each visit
Lead and motivate a small, dedicated guest services team
Collaborate with housekeeping, food & beverage, and reservations teams to ensure operational excellence
Support and contribute to guest-focused events and engagement initiatives
What's on Offer
Supportive, team-focused working environment
Opportunities for professional growth and career development
28 days annual leave (full-time)
Staff discounts and exclusive family/friends rates
Is This the Role for You?
If you're a natural people-person with a genuine passion for hospitality and leadership, this is a perfect opportunity to step into a rewarding role with real impact.
Interested?
For more information or to apply, please contact Phil Doherty at VANRATH for a confidential conversation.
Reference: INDPD
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