Cyber Security Product Support Engineer

Job Description

Salary/ Benefits
In order to attract the very best talent on the market a generous remuneration package is on offer of up to £52,000. In addition to this, the position comes with a range of fantastic benefits.

VANRATH is delighted to have partnered with a leading cyber security firm to recruit a Product Support Engineer to join their talented SOC team.

The Ideal Person

  • Familiarity with networking concepts & protocols (TCP/IP, UDP, DNS, DHCP, HTTP, etc.)
  • Understanding of Operating System fundamentals (Windows or Linux)
  • Strong written and verbal communication skills
  • Work well in an organization spread across multiple locations and time zones
  • Ability to prioritize and manage time-sensitive tasks
  • Flexibility in working hours to accommodate US time zone overlaps
  • Willingness to learn new skills, technologies, and proactively drive self-education
  • Log Management experience (including Syslog, Windows Events, and NetFlow) is preferred
  • Demonstrated network troubleshooting and systems administration knowledge
  • Understanding of fundamental cyber security concepts
  • Previous experience working with a SIEM(IBM QRadar, FortiSIEM, Alienvault, Logpoint)
  • Previous experience with other security detection technologies such as firewalls, IDS, or log management (Splunk, etc)
  • Two or more years of technical support experience
  • Degree in a relevant technical discipline or relevant industry certificate. Commensurate relevant experience may be accepted in place of missed criteria.


  • Help customers onboard/deploy monitoring of their on-premises and cloud-based infrastructure.
  • Help customers guide installation of collectors, agents (Windows/Linux/EDR) and other applications.
  • Act as part of a team who are the primary customer and internal contact and owner for security support issues.
  • Provide direct technical support to customers and partners via email, ticket systems, phone, and video conference with screenshare. Work cross-functionally with account managers, security services, software engineers, and other internal teams to solve problems and improve customer experience.
  • Troubleshoot technical issues to determine root cause of problems, propose and implement workarounds, and work to implement a solution.
  • Reproduce customer issues to verify and help understand problems, while ruling out external factors.
  • Create, improve, update, and review internal / external documentation to streamline the customer experience and share key learnings with the rest of the organization.

For further information on this vacancy, or any other Network / Cyber Security, Networks jobs in Belfast or wider Northern Ireland, please apply via the link below or contact David Kernohan in the strictest confidence on 02890330250 or at