New

Customer Support Officer - Immediate Start

Job Description

Customer Support Officer

  • Magherafelt (Office-based)
  • Monday - Friday
  • Long Term Contract

The Opportunity

A leading organisation based in Magherafelt is seeking a Customer Support Officer to join their team on a 12-month maternity cover basis. This role is ideal for someone who thrives in a fast-paced office environment and enjoys providing exceptional customer service.
Working closely with supervisors, contractors, and internal departments, the successful candidate will help coordinate response maintenance repair requests while ensuring high standards of communication and service delivery are maintained.

Key Responsibilities

  • Serve as the first point of contact for all customer queries
  • Manage repair requests, triaging and directing them to relevant departments or contractors
  • Monitor and update job progress, ensuring timely completion and data accuracy
  • Maintain records and support the wider team in meeting KPIs and service standards
  • Escalate issues where appropriate to ensure a smooth customer experience
  • Collaborate with internal teams and stakeholders to support ongoing service delivery


Candidate Criteria

- Previous experience in a busy office environment
- Strong customer service background
- Confident using Microsoft Office and capable of accurate data input
- GCSE Maths and English (Grade C or above or equivalent)


For more information, please contact Conor Birch today.

Some positive candidate feedback we've received-

''Would highly recommend Vanrath. After uploading my cv I was contacted the next day and they were able to find a permanent suitable role for me very quickly. They were very helpful and supportive through the entire interview process and were able to negotiate a very good job offer which I was delighted with.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.''

IND04