Customer Support - Immediate Start - 23k - Hybrid/North Belfast

Job Description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Support Representatives. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a Hybrid working position - 2 days work from home & 3 days will be spent in the Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.

Permanent position.

This is one of the best call handling roles on the market.


£23,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment


  • First point of contact for our customers via inbound calls and other methods of communication.#
  • Providing a great customer service experience.
  • Direct, when appropriate to other departments to address the customer's needs.
  • Accurately recording/logging interaction with customers and updating account information.
  • Working with management to maintain best practices for efficient communication with customers.
  • Address customer questions about new products, services, promotions

The Ideal Person

  • Experience working in a similar role
  • Strong communicator
  • Positive individual
  • Great telephone manner
  • Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves on 02890330250 or in the strictest confidence.

The true hallmark of a great organization is its people. Impeccable ROI, fantastic customer success stories, and all that is underpinning these are an organization's employees. In HR speak, your people are truly your greatest asset.

This profound thought is backed by many industry leaders. Here is a perfect one from Apple's bigwig. Steve Jobs once said, "Great things in business are never done by one person. They are done by a team of people."

And how right he was! It is simple: the people you ultimately choose to recruit form the core of your organization's success. However, not everyone is as lucky as you! Cash-strapped businesses, in particular, often hesitate to start hiring, even when they need a helping hand.

"What is the purpose of hiring?" they ask. Really - what is the whole point of recruitment, especially when one bad hire can cost you an average of $4,129, up to 30% of the employee's first-year earnings according to the USDOL?

Naturally, it is not easy to forget that taking on a new employee can be a massive investment, which can burn a hole in your pocket. Oh, and once you also start factoring in the cost of infrastructural overheads and targeting training expenses, the dollars add up rather quickly. That is why it is important to hire right.

And that brings us to the topic of how much of a game-changing role recruitment plays for an organization's well-being. Driving revenue, growth, and innovation in your organization, your hiring activity is expensive, so make sure it pays off in rich dividends.