VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Support Representatives. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.
This is a Hybrid working position - 2 days work from home & 3 days will be spent in the Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.
This is one of the best call handling roles on the market.
£23,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment
- First point of contact for our customers via inbound calls and other methods of communication.#
- Providing a great customer service experience.
- Direct, when appropriate to other departments to address the customer's needs.
- Accurately recording/logging interaction with customers and updating account information.
- Working with management to maintain best practices for efficient communication with customers.
- Address customer questions about new products, services, promotions
The Ideal Person
- Experience working in a similar role
- Strong communicator
- Positive individual
- Great telephone manner
- Great attention to detail levels
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves on 02890330250 or firstname.lastname@example.org in the strictest confidence.
Recruitment refers to the process of identifying, attracting, interviewing, selecting, hiring and onboarding employees. In other words, it involves everything from the identification of a staffing need to filling it.
Depending on the size of an organization, recruitment is the responsibility of a range of workers. Larger organizations may have entire teams of recruiters, while others only a single recruiter. In small outfits, the hiring manager may be responsible for recruiting. In addition, many organizations outsource recruiting to outside firms. Companies almost always recruit candidates for new positions via advertisements, job boards, social media sites, and others. Many companies utilize recruiting software to more effectively and efficiently source top candidates. Regardless, recruitment typically works in conjunction with, or as a part of Human Resources.
Human Resource Management, otherwise known as HRM or HR for short, is the function of people management within an organization. HR is responsible for facilitating the overall goals of the organization through effective administration of human capital - focusing on employees as the company's most important asset.
Recruitment is the first step in building an organization's human capital. At a high level, the goals are to locate and hire the best candidates, on time, and on budget
While the recruitment process is unique to each organization, there are 15 essential steps of the hiring process. We've listed them here, but for a detailed exploration of these steps, check out our page on Hiring Process Steps:
- Identify the hiring need
- Devise a recruitment plan
- Write a job description
- Advertise the position
- Recruit the position
- Review applications
- Phone Interview/Initial Screening
- Applicant Assessment
- Background Check
- Reference Check
- Job offer