Job description
Job Title: Customer Service Advisor
Location: Newry
Salary: £28,000 per annum
Hours: 40 hours per week | Flexible start time | 9am-5pm as standard
Time Off: Every second Friday off from April to October
About the Role
This is not your typical call centre role. We're looking for someone who thrives on solving problems, enjoys making customers genuinely happy, and brings energy and positivity to their day-to-day work.
You'll be part of a close-knit, customer-focused team that believes in doing things differently - delivering support that feels personal, proactive, and unforgettable.
What You'll Be Doing
Supporting customers: Responding to queries by phone, email, and live chat - helping with orders, returns, exchanges, and everything in between
Solving problems: Taking ownership of issues and making sure customers walk away feeling confident and cared for
Collaborating across teams: Working closely with Logistics, Dispatch, Ops, and Sales to ensure smooth processes and quick resolutions
Handling the details: Processing refunds and exchanges accurately, following up on open issues, and keeping everything well-documented
Adding to the culture: Bringing energy and positivity to the team - because great customer service is a team effort
What You'll Bring
1+ years' experience in customer service or a similar customer-facing role
A genuine passion for helping others and providing top-tier support
Calm, confident communication - even when things get a little hectic
Strong organisational skills and confidence using computer systems
A proactive attitude and a team player mentality
What's On Offer
A supportive and people-first working culture
Flexible start times to suit your schedule
Every second Friday off from April through October - long weekends, anyone?
Enhanced maternity pay
Huge staff discounts on great products
On-site electric vehicle charging
A dynamic, fast-growing business where your work really matters
Sound Like You?
If you're passionate about customer service and ready to make an impact in a fast-paced environment, we'd love to hear from you. Apply now and take the next step in your career.
For more information, please reach out to Phil Doherty @ VANRATH for a confidential chat.
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