Customer Support (26k) (Financial Services) (Dunmurry)

Job Description

VANRATH are assisting with the recruitment of a Customer Support for a leading Financial Services organisation that has a fantastic reputation. This is a fantastic opportunity for an individual to join a thriving company that offers an amazing working environment, fantastic package and progression opportunities

This is a Monday - Friday (Flexible start and finish times available) - Permanent position - This role will be based in the companies Dunmurry office.

It is essential to have experience within a Financial Services Environment for this role.



Salary:

£22,000 - £26,000 + Progression Opportunities (Opp to move into more senior position)+ Great Benefits

Responsibilities:

  • Act as first point of contact, providing exceptional levels of customer service to new and existing clients
  • Manage new business cycle to include preparation, progression and completion of cases efficiently and accurately
  • Proactively track and chase information from product providers, clients and advisors and take ownership of queries to ensure a timely resolution
  • Review cases for accuracy, ensuring compliance with regulatory requirement
  • Arranging and preparing client review meetings, bringing files up to date in advance and monitoring responses
  • Maintain an accurate and up to date client information database and CRM system
  • Support management with a range of marketing activities as required


The Ideal Person:

  • Experience in Financial Services environment is essential
  • Excellent verbal and written communication
  • Great attention to detail
  • Good with numbers

For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Established in 2000, VANRATH has become a market leader in Northern Ireland. This success is a direct result of our dedication to confidentiality, professionalism and the wealth of knowledge held by our Senior Consultants. VANRATH has a demonstrable track record in pairing the best local talent with leading local businesses.

VANRATH recruits across a diverse range of sectors including:

  • Accountancy & Finance

  • Built Environment

  • Engineering & Manufacturing

  • HR

  • Information Technology

  • Public Sector

  • Sales and Marketing

  • Science

  • Supply Chain and Procurement

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We recognise that making a career change can be a huge step. We will support you through every step of the recruitment process, from an initial discussion of your goals and aspirations, to the security of your new position.

Our consultants are sector specific and have an in-depth knowledge of, and experience in, their respective fields. Put simply, they are the best in the business! We continually monitor trends and developments within the market to ensure we provide the very highest quality advice and
support to our clients and candidates.

We believe that integrity creates trust and as a business, our reputation depends on it. In every interaction we have with our clients or candidates, we act in a professional manner. For us, it's never been about putting bums on seats. We follow through on our promises and take responsibility for everything we do.

A vital part of our culture. Our relationships are built on a solid foundation of trust and understanding, after all we are a people company. Our business is based on the knowledge and understanding that it takes to place the right person in the right position.Our goal is always to be unrivalled in our field. We continually monitor trends and developments within the market to ensure we provide the very highest quality advice and support to both our clients and candidates.