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Customer Service Support (Belfast)

Job Description

VANRATH are delighted to be assisting a leading finance organisation with the recruitment of a Customer Service Admin.

Monday - Friday (9.00am - 5.00pm + 1 hour lunch) - No Weekend Working + Progression Opportunities - Permanent Position


  • Receive, process, and verify the accuracy of customer orders utilizing the Company's CRM systems and customer purchase orders.
  • Initiate required action for response to customer requests for order changes, including the maintenance of order/customer information files and communicate changes to the appropriate personnel/departments.
  • Refer any potential up, or cross selling opportunities to the Sales team.
  • Schedule and track the delivery status of orders to ensure customers are kept up to date.
  • Ensure all customer interactions are accurately recorded on the CRM system.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and follow up to ensure resolution
  • Provide the first line of communication with customers, ensuring a positive customer experience through efficient, courteous, prompt service and consistent follow-up

The Ideal Person

  • Call Handling/Customer Service Experience or Admin experience with Calls involved
  • Confident on the phone
  • Good attention to detail levels
  • Computer Literate
  • Great communicator

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact in the strictest confidence.

Established in 2000, VANRATH has become a market leader in Northern Ireland. This success is a direct result of our dedication to confidentiality, professionalism and the wealth of knowledge held by our Senior Consultants. VANRATH has a demonstrable track record in pairing the best local talent with leading local businesses