Customer Service Support (Belfast)

VANRATH are delighted to be assisting a leading finance organisation with the recruitment of a Customer Service Admin.

Monday - Friday (9.00am - 5.00pm + 1 hour lunch) - No Weekend Working + Progression Opportunities - Permanent Position

Responsibilities

• Receive, process, and verify the accuracy of customer orders utilizing the Company's CRM systems and customer purchase orders.
• Initiate required action for response to customer requests for order changes, including the maintenance of order/customer information files and communicate changes to the appropriate personnel/departments.
• Refer any potential up, or cross selling opportunities to the Sales team.
• Schedule and track the delivery status of orders to ensure customers are kept up to date.
• Ensure all customer interactions are accurately recorded on the CRM system.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and follow up to ensure resolution
• Provide the first line of communication with customers, ensuring a positive customer experience through efficient, courteous, prompt service and consistent follow-up

The Ideal Person

• Call Handling/Customer Service Experience or Admin experience with Calls involved
• Confident on the phone
• Good attention to detail levels
• Computer Literate
• Great communicator

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Phil.doherty@vanrath.com in the strictest confidence.

Established in 2000, VANRATH has become a market leader in Northern Ireland. This success is a direct result of our dedication to confidentiality, professionalism and the wealth of knowledge held by our Senior Consultants. VANRATH has a demonstrable track record in pairing the best local talent with leading local businesses