Customer Service Specialist - 23k - Banks - Coleraine

Job Description

Fantastic opportunity for a Customer Service Assistant to join a thriving Financial Services (Banking) organisation that offers some of the best benefits on the market.

This proves to be a fantastic opportunity for someone who wants to progress their career and widen their knowledge in a leading organisation.

This role will be Monday - Friday (9.00am - 5.00pm) - Office is based in Coleraine.

Initially this will be a 12-month contract, with high likelihood of being made permanent.

Salary

£21,000 - £23,000 + Up to 20% Employer pension + 37 Days Holiday + Tonnes more fantastic benefits

Responsibilities:

  • Identify opportunities where products or partner services would be beneficial to our customers.
  • Assist our customers in an engaging manner and demonstrate understanding of individual life events through a sensitive and caring approach (e.g., dealing with bereavement or vulnerability), following up with our customers.
  • Show dedication towards achievement of sales goals.
  • Maintain a continuous and strong knowledge of our products and procedures.
  • Operate branch till systems and carry out a range of daily tasks including account opening, receipts and withdrawals, account amendments and providing information on our products and services.
  • Carry out administration tasks and communication with our customers by telephone, letter and digital routes.
  • Provide additional support to savings and mortgage processes as deemed necessary by your Manager.

The Ideal Person:

  • Experience in similar role
  • Excellent Customer Service skills

For further information on this opportunity, or any other position in Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence

"Within my current position, there is little room for growth. My employer can not offer me the opportunity to progress further in my career which is why I have sought out a new position and chose to apply for this role because I believe it can offer me something my previous role couldn't - progression!"

"I am looking for a new job because whilst I enjoy working for my current employer the role itself has become a little mundane. Having a new challenge and opportunity allows me to work to the best of my ability and unfortunately, my employer was not able to offer this to me."

"I left my previous position as a Marketing Manager because I am looking to relocate. Currently, I am seeking a new position within this area as part of the move and transition to a new location"

"Naturally I feel like the time has come for a change. I felt very comfortable in my role but to me, that's not enough. I am looking for a new challenge that will motivate me and help me excel in my career. So I can learn new things and have the opportunity to work in a new environment for an exciting new company."